The Plaud NotePin doesn't have a V.C.S (Vibration Conduction Sensor), so it doesn't support phone call recording.

Yes, you can add your NotePin to the “Find My” feature. It will allow you to locate your NotePin when it is lost. To do that, please follow the steps below:

1. Tap your Plaud NotePin on the top-left and go to the device settings page.

   2. Swipe down and tap “Find My”.

   

   3. Tap “Add NotePin to Find My” and follow the instructions to add your NotePin to Find My.

   

To reset your Plaud NotePin, please charge the Plaud NotePin and long-press the record button for 12 seconds.

We recommend consulting your doctor or the pacemaker manufacturer before using Plaud NotePin, as it contains electronic components and magnets that may affect implanted medical devices.

The Serial Number is a unique identifier used for product management, device maintenance, and warranty services. If you're searching for the Serial Number (SN) of your Plaud NotePin, you can find it in the following locations:

1. Inspect the box that the Plaud NotePin arrived in. The SN is imprinted on a label.
2. Open the Plaud app and enter the device settings page. The SN is displayed on this page.
3.  You can also find it on the back of the Plaud NotePin.

After creating your Plaud account and logging in successfully, please follow these steps to bind your device:

1. Open the Plaud App and click the “Connect” button located in the top left corner.
2. Select the Plaud device labeled "Plaud NotePin".
3. Press and hold the record button on the NotePin until the white light flashes. This indicates that the NotePin is ready for connection.
4. The App will start searching for the NotePin. Once it appears in the list of devices, you can connect to it.

Press the center of the device until you feel one vibration to start recording.

To stop recording, press the center of the device again until you feel two vibrations.

After you finish recording, the audio will be saved in your device automatically.

To do a transcription:

1. Connect your Plaud device to the Plaud App.
2. Your audio files will be uploaded automatically after a successful connection.
3. Enter the file and tap "Generate". Choose the summary template, language, and AI model. Then click "Generate Now" to start the transcription.

After the transcription is complete, the summary and mind map are automatically generated.

Plaud App automatically creates mind maps based on your summary, enhancing visual understanding.

1. Hardware

Customers of the Plaud device enjoy a 12-month warranty service starting from the date of purchase. To avail of the warranty service, customers must provide a valid device serial number.

The warranty service applies if:

• The Recorder is not dismantled, repaired, maintained, resold, or modified without permission.
• The Recorder is not operated in an abnormal environment.
• The Recorder is not damaged due to misuse or violation of the user's guide.
• The Recorder has not experienced collision, falling, bending, or liquid leakage due to improper storage or environmental factors.

2. Annual Membership & Transcription Quota

If you have purchased an Annual Membership or a Transcription Quota from plaud.ai but haven't used or activated it, you are eligible for a full refund within 30 days of the purchase date. Please contact customer support with your order details. Refunds are processed within 5–10 business days upon approval. Activated or used products are not eligible for refunds.

3. Accessories

Plaud accepts all unused accessory returns within 30 days of delivery. To begin the return process, contact customer support and provide your order number.